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FAQ

Frequently asked questions

What time should I arrive before the show?


To remain Corona safe we are ensuring there is enough time between each show to clean the venue and let you get a drink before sitting. We ask you yo arrive between 20-15 minutes before the show start time on your ticket.




Can I buy tickets at the door?


Due to the pandemic we are adopting health safety measuresw so we highly encourage you purchase your tickets online which is why they are cheaper online vs. at the door. We will also have a limited number of tickets for door sale. This means if you want to be sure to get a ticket, get it online because we cannot guarantee there will be any left. You can have a look at all our tickets here.




I bought a ticket but I can't come to your show can I get a refund?


Oh no! That is sad news! Unfortunately, we do not issue refunds on the tickets unless we get another catastrophe. (Let's hope not! We are done with this pandemic!)




I got the sniffles or a runny nose, can I still come?


As long as Corona virus is still a pandemic causing havoc, the answer is NO, but we hope you feel better soon!




I bought a ticket for a certain time, can I change it for another time?


Please, try to come to the time slot you purchased. We have a limited number of seats and we cannot guarantee there will be space. Please contact us directly if you accidentally selected the wrong time. You can contact us here.




I need to get in touch with a real human being for this!


Email us here or send us a message via FB or Instagram. Emma and Sarah are pretty fabulous with answering back (mostly Emma).




How can I get the student discount?


When purschasing a ticket through the eventix webshop you can write the cap sensitive code we provide on our website (at the top of the list of events). Rememember to bring both, your Student ID and your enrollment card.




Until what time can I buy tickets online?


Tickets sales go on until one hour before the doors open.
They are cheaper online so we highly recomend those!




What is your Corona testing protocol?


We follow the protocol of the Dutch government. This involves testing for a valid QR code from the Corona Check app.